Unconditional call forwarding

You can configure a rented number or a SIP PBX connection so that incoming calls will be forwarded to the specified mobile phone number (unconditional forwarding).

Click Telephony > Connection > Configure numbers > select a rented number or PBX connection > Inbound call routing > select a queue group or create a new one > Queue group settings and configure the group settings:

  • In the Call details section, forwarded calls will be displayed without Employee:
  • Forwarded calls will not be added to CRM (as there is no employee to specify as a responsible person for a lead/deal).

In other cases, incoming calls will be added to CRM.

Read more about call forwarding configuration in the article - Configure call forwarding.
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