You can configure a rented number or a SIP PBX connection so that incoming calls will be forwarded to the specified mobile phone number (unconditional forwarding).
Click Telephony > Connection > Configure numbers > select a rented number or PBX connection > Inbound call routing > select a queue group or create a new one > Queue group settings and configure the group settings:
- In the Call details section, forwarded calls will be displayed without Employee:
- Forwarded calls will not be added to CRM (as there is no employee to specify as a responsible person for a lead/deal).
In other cases, incoming calls will be added to CRM.