Update products by importing CSV file

Sometimes you need to update dozens or even hundreds of products in Bitrix24. For example, you want to start a big sale and need to update prices on many products. It'll take a lot of time to do that manually. You can resolve this problem by importing an already updated CSV file.

If you want to add only new products, please refer to the article - Product import.

Go to CRM > Products > select the needed section, for example, Clothing > T-Shirts.

Click the cogwheel button > Export products to CSV.

Make changes in the downloaded file and save it.

Before importing the downloaded file, please note:
  • Duplicates are searched by the External ID field. If a product already exists, it will be updated using imported data. Otherwise, a new product will be created.
  • You cannot cancel the import results.
  • If you change the price of a product in the file, it will be not automatically changed in deals and other elements. For the changes to take effect, delete the product from the element and add it again.

Import the downloaded file. Click the cogwheel button > Product import.

Select the CSV file and click Next.

The file must be in .csv format.

If the product has multiple values in the multiple field, specify each value on a new line and the same ID for the lines.

You can download an Import file example, add products to it and import into Bitrix24.

If the file contains several thousand products, divide it into parts.

If necessary, specify file settings: encoding and separator.

Check the filed mapping and click Next.

Done! Products are successfully imported and updated. Click Ready, new products will be in the Imported products folder.

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