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Product import

This option is available only if you're using the old product details form. If you have problems with using the new catalog, you can always switch to the old one. Go to the Online Store section > Settings > Online Store Parameters.

Go to the Product catalog tab > disable the Enable new product details form.

Tired of adding products to your CRM one at a time? You can add a large number of products at once in Bitrix24! Just create CSV file and use the Product import option.

How it works

Click CRM > Products > cogwheel button > Product import.

To make the process easier, download the import file example.

If you need to add custom fields to import file example, don't forget to create these custom fields in Bitrix24 CRM first (CRM > Settings > Product Properties).

Open the downloaded CSV file and fill the fields. If you don't need any parameter, just leave the field empty.

Field Name is mandatory.
Note that for the correct import of prices, the currency needs to be added in CRM > Settings > Start point > Currency.
To import images, specify a link to an image in the corresponding field. This link shouldn't contain any special symbols. For example,

Select Data file encoding.

You can use Auto-Detect option and Bitrix24 will select the correct data file encoding.

Select the correct Column separator. For the import file example it's comma.

Then click Choose file and upload CSV file.

Configure Field mapping and click Next.

Done! Products are successfully imported.

We do not recommend to use this method for regular synchronization with third-party services as it can result in duplication of products in the catalog. Use this method for the initial upload of the existing large catalog of products.

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