Bitrix24 users may be granted different access to the CRM data based on the configured access permissions.
Access level can be set for:
- CRM forms
- Website widget
There are several access levels available:
- Access denied
- Personal & department
- Personal, department & subdepartment
- All open
Access should be configured for each action individually:
How to configure
At Access Permissions page you can select users & groups with the help of Add Access Permissions & assign Access Roles. Click on Add to add a new role or click on Edit to configure existing one.
At Manage Role page set access level for each action with each CRM record type. CRM web forms & website widget access is configured here as well.
Please note that access can be configured for each lead status, deal stage & pipeline individually. Click on + icon to unroll them:
Access level is different from what I've set
For example, My company: Employees group has full administrator access when the individual employee has limited access role. In this case, we deal with access permissions conflict.
Access permissions for sales teams
If you have several sales team that work independently, you can configure access permissions so, that each team will have access to own team records only. In other words, one team won't have access to the other team notes.
- Go to CRM > Settings > Permissions> Access Permissions & click on Add Role.
- Set access level Personal & department (or Personal, department & sub departments) for those CRM entities you want to limit access to. Please make sure you have checked deal stages & lead statuses access as well (click + to unroll). Save.
- Click on Add Access Permissions, select users & set the role (you have just created) for them.
Sales Team Supervisor can be given a different role. For that, you need to create another role & name it Sales Supervisor.
For example, the simple sales agent may have "Read access = personal & department", but "Edit access = Personal", which means this user can view all sales team records, but edit only own ones. The Sales team supervisor may be granted extended rights. For example, the sales team leader may have "Edit & Delete = Personal & Department" records & "View = All". In this case, sales team supervisor will be able to view all records of all teams, but add & edit only those of own department.
Who can access CRM Settings
This access should be granted to the particular Access Permissions Role (CRM > Settings > Permissions > Access Permissions > open Role > enable option User can edit Settings.
Available to all option
Access permissions when users are moved between departments
The solution is quite straightforward: for new access permissions to work correctly, you need to re-assign all the old CRM records (that were created prior to structural changes in the company) to the same previously responsible user via Select Action > Assign new responsible person or you can apply “Make Public” option.
Done! After this, access permissions will be refreshed and both old & new CRM entries will be available to the selected user.