Paid plans that haven't prolonged the subscription devolve to the free plan.
Here is how this happens for free accounts:
- We are sending you a warning email that your account may be deleted due to inactivity.
- After about 40 days of inactivity your Bitrix24 account is deactivated and you can’t access it anymore.
- You will get an email saying that your Bitrix24 account is no longer available.
- After about 2 more days we will delete your Bitrix24 account completely, which means you still have a chance to bring your Bitrix24 back online - to do that you need to contact our Helpdesk immediately.
Please note that free plan Bitrix24 accounts deactivation does not delete Bitrix24 Network Profile.