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Upgrades and Downgrades

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You can upgrade or downgrade from any subscription plan to any subscription plan at any time inside your Bitrix24 account, here: Subscription > Upgrade > Select the new subscription plan.

Please note that upgrades and downgrades can be performed only by users having the appropriate administrative rights in your Bitrix24 account. 

All upgrades and downgrades can be carried out within your current billing cycle. For example, if you have a Standard subscription with a 6-month billing cycle, you can:

  • upgrade to a Professional subscription with a 6-month billing cycle

  • downgrade to a Plus subscription with a 6-month billing cycle

You cannot, for example, upgrade your Standard subscription with a 6-month billing cycle to a Professional subscription with a 12- or 24-month billing cycle. Learn more about billing cycles.

When upgrading or downgrading, the amount already paid will be credited towards the new subscription plan purchase and the new subscription cost will be prorated. However, some subscription plans that have been paid for by wire or purchased through a Bitrix reseller may not be prorated (instead, we’ll offer additional days or months of the new subscription plan for the remaining funds). You can contact a Bitrix Sales Department - sales@bitrix24.com or your original Bitrix Partner (Bitrix Reseller) to have your current subscription plan changed according to your needs.

If you wish to downgrade your commercial subscription to the Free plan, you’ll need to cancel your commercial subscription by disabling the automatic subscription renewal option first. Learn how to cancel your commercial subscription.


 

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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners