Bitrix24 Helpdesk

CRM + Online Store

CRM + Online Store is a simple e-commerce tool. It works well for small businesses that sell through messaging apps and social media.


What you can do with Online Store

The Online Store is mobile-friendly. The product catalog appears as an endless scroll, similar to a messaging app.

You can create a store in just a few minutes. No website development skills are required.

During setup, you enter basic store details and place a test order. This helps you see how the store looks on a customer’s mobile device.

Customers can choose how to complete their purchase. They can pay online right away or wait for a call to confirm details.


Work with deals

The store supports a deal-based workflow. You can accept payments, ship orders, and communicate with customers directly in the deal card.

In the deal form, you can also see which products a customer viewed. Use this information to suggest relevant products and increase sales.


Learn more

Use these guides to get started:

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