Here you can access call statistics (call status, type, duration, connected CRM record, cost, assessment), recordings and logs (details column).
View calls logs
Filter & Search
- Call date
- Portal phone number
- Call type
- Call recording
- Call duration
- CRM (connected CRM record)
Click on Settings icon to access Apply for All Users option - this option allows to save filter configuration for all account users.
Configure call list columns with the help of Settings icon above the list. Select fields you want to add to the list columns and click Apply. The Apply for All Users option allows to save call list columns configuration for all account users.
Please note that you can use both filter & search keywords together to archive best search results.
Call recordings are available here as well. Use Play tab to play the recording or Download Arrow tab to download the recording to your computer.