To avoid service interruptions, turn on automatic renewal for your cloud account. At the end of each billing cycle (every 1 or 12 months), Bitrix24 charges your credit card, debit card, or PayPal account automatically. After a successful payment, your subscription renews for the same period.
Enable automatic renewal
Automatic renewal is enabled by default when you buy a 1-month or 12-month commercial subscription. Your Bitrix24 subscription renews automatically at the end of each billing period.
If you purchased your subscription with a discount, the discount may apply only to the first billing cycle. Future renewals may renew at the regular price.
Cancel automatic renewal
You can turn off automatic renewal in your Bitrix24 account.
Go to Subscription > Order history > Cancel Subscription.
If automatic renewal failed
Automatic renewal may fail for several reasons:
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The renewal date has not arrived yet.
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Your payment method is no longer valid.
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Your account has insufficient funds, or your credit limit has been reached.
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Your bank or payment provider is temporarily unavailable.
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Automatic renewal was canceled.
To check the renewal status, go to Subscription > Order history.
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Active: Your renewal date has not arrived yet. No action is required.
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Past Due: Click Retry Now. This sends a request to our Sales team to retry the payment manually. You will receive an email with the result and next steps, if needed.
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Cancelled: The system has already tried to process the payment several times without success. To continue using your subscription, purchase a new plan under Subscription > Upgrade.
