In this article, we provide you with key updates from the past month, including new features of Bitrix24 and changes in helpdesk articles.

Disable automation rules and workflow actions

Now you can easily deactivate automation rules instead of deleting them. This allows for keeping them in the system in case they prove useful later. When deactivated, they no longer perform actions but remain in the action chain.

Learn more about this option in the article

Run smart scripts from business processes

Another update is related to smart scripts. Now you can add them to your business processes, and they will run as part of a complex automation scenario.

Learn how to add a smart script to a business process

Updates in Helpdesk articles

We have recently updated several articles in August 2023. Refer to the new materials to enhance your understanding of Bitrix24.

Read the following articles to learn how to accept payments in CRM via special systems connected to Bitrix24.

• Accept payment in the deal form
• Accept payment in the deal form in Bitrix24 Mobile app
• Checkout page: how to place company contacts
• Track the payment status in the deal form

Find a detailed guide with more examples on how to set up service bookings using this option.

• How to manage bookings in CRM
• How to set up a CRM form

We have updated the articles on telephony connection options and settings.

• Telephony connection options overview
• Configure access permissions to Telephony

Other updates

• How an external user can add a post to the Bitrix24 account feed
• Reports in tasks: how to collect statistics on employees
• Using SMS in Bitrix24
• Custom fields in document templates