Read FAQ
Bitrix24 Support
Registration and Authentication
How to start
My Profile
CoPilot - AI in Bitrix24
Tasks and Projects
Contact Center
Sales Center
CRM Analytics (beta)
BI Builder
Sales Intelligence
Inventory Management
Online Store (beta)
CRM + Online Store
CRM Store (beta)
e-Signature for HR
Knowledge base (beta)
Desktop App
General questions
Bitrix24 On-Premise


File preview in Bitrix24: quick access and possible actions

You can view text, audio and video files, images and presentations In Bitrix24 without downloading them. This is convenient way to quickly view the document content.

Files can be viewed using the Bitrix24 tool. The account administrator should go to the Settings - Communications tab - Drive section and enable the View documents using Bitrix24 option. Then save the changes.

Preview mode features

Download files to your computer or save them to drive in Bitrix24 in the Stored files folder.

My Drive overview

Upload and view videos of any format. Bitrix24 automatically converts video files to mp4 format.

View text files and click Edit or More if you need to change the document.

File conversion limits

Errors when converting files can occur for various reasons. Let's consider possible solutions to the problems.

Reason. Internet connection outage.
Solution. Check the quality of your network connection.

Reason. There is an error in the file.
Solution. Check the file on the local computer. If it does not open, the converter will not be able to process it either.

Reason. The license key in the Bitrix24 On-Premise version is not activated.
Solution. Contact the administrator to clarify whether the key is activated.

Reason. The file size for conversion is exceeded.
Solution. Make sure that you have not exceeded the limit set on your Bitrix24 plan.

If nothing helps, write to the support service. Attach a file copy to your message.

File conversion limits:

  • 2000 files per day
  • 100 file previews per five minutes.
  • Video files sent within five minutes should not exceed 3 GB. One document should not exceed 100 MB.
  • You can create no more than 300 documents per hour in CRM.

Check the limits on your Bitrix24 plan.

In brief:

  • You can view the file in the same tab you are working in.

  • You can download files to your computer and save them to drive in the preview mode.

  • All files are saved to the employee's personal drive.

  • You can edit text files when viewing them.

Read also:

Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free