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Active Bitrix24 On-Premise subscription

An active Bitrix24 On Premise subscription will provide you with updates and maintenance support. 

 An active subscription includes:
  • Premium Helpdesk support services
  • Product updates (including security patches and new modules) 
  • Access to API
  • Access to VoIP services
  • Access to MarketPalce Apps
  • Ability to upgrade or downgrade the current product copy to another edition
Issues that you may run into if you don't have an active subscription:

You can use the product, and all of its modules, except for the above. Also, your HelpDesk inquiries will be processed, but in a slower manner.
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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners