- Don't use the word bitrix in your own domain name.
- Bitrix24 Sites and Online Stores don't support domains that use CloudFlare DNS proxying. Proxying must be disabled.
You can connect your website to your own domain in a few clicks. Just follow these steps:
- Open Sites > Actions > Configure site
- Edit Site address field
- Enter your domain name in the Own Domain field
- Now you need to configure domain registrar.
For the third-level domains or higher
To change the address (e.g. to landing.mysite.com), you need to add the following to the DNS registrar:
For the second-level domains
To change the address (e.g. to site.com), you need to add the following to the DNS registrar:
You need to use the explicit IP address, depending on your Bitrix24 account zone, where your website is created. This IP will be displayed in the yellow box below the Own Domain field.
If it doesn't work, try to add CNAME record without the dot at the end, as some providers don't require it.
There may be a delay in changing your website address, as a domain registrar needs time to process new data. Usually, it happens in no time, but in some cases, it may take a couple of hours. The SSL certificate is automatically renewed approximately 20 days before the expiration date.
Done! Publish your website with a new address!
How to edit domain resource records
The domain resource records editing process depends on your domain name registrar. Also, you may need to use some additional services to manage the domain. Please contact your domain registrar to clarify this matter.Namecheap (https://www.namecheap.com/)
Click Dashboard > select the needed domain > click Manage.
Click Advanced DNS > Add new record to add A and CNAME records.https://godaddy.com)
Open Domains > click the menu button and click Manage DNS.
Click Add to add A and CNAME records.https://internetbs.net/)
Select the needed domain and click DNS Management.
Click the corresponding buttons to add A and CNAME records.
If you get Your connection is not secure error
You can get Your connection is not secure error in some browsers. That means that your website doesn't have SSL certificate yet.
SSL certificate is issued and renewed automatically when connecting your own domain to the Bitrix24 Site, but it may take some time to do that. As a rule, it takes from 30 minutes to 3 hours after connecting your domain and depends on the workload of the Let's Encrypt certificate authority. After the certificate is ready, it will be connected to your site, and this warning will not be appearing.
If you get This domain already exists error
Also, you can get this error message when you're trying to use the word bitrix in your own domain name. Just don't use this word and this error message will disappear.
Using CloudFlare DNS proxying
You need to disable DNS proxying in your CloudFlare account. Grey icon in the Status column means that DNS proxying is disabled. The orange one means that it's enabled.