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Connect your Bitrix24.Sites website or Bitrix24 Online Store to your own domain

Important!
  • Don't use the word bitrix in your own domain name.
  • Bitrix24 Sites and Online Stores don't support domains that use CloudFlare DNS proxying. Proxying must be disabled.

You can connect your website to your own domain in a few clicks. Just follow these steps:

  • Open Sites > Actions > Configure site
  • Click Use your own domain.
  • Enter your domain name to the Domain name field
  • Now you need to configure domain registrar.

For the third-level domains or higher

To change the address (e.g. to landing.mysite.com), you need to add the following to the DNS registrar:

For the second-level domains

To change the address (e.g. to site.com), you need to add the following to the DNS registrar:

You need to use the explicit IP address, depending on your Bitrix24 account zone, where your website is created. This IP will be displayed in the table below the Domain name field.

Important! Be careful when adding the information to DNS registar. There shouldn't be any A, AAAA, CNAME records for the connected domain, except those that are issued when the domain is connected to the Bitrix24.Sites. When adding CNAME record, make sure to have a dot at the end:
lb.bitrix24.site.

If it doesn't work, try to add CNAME record without the dot at the end, as some providers don't require it.

There may be a delay in changing your website address, as a domain registrar needs time to process new data. Usually, it happens in no time, but in some cases, it may take a couple of hours. The SSL certificate is automatically renewed approximately 20 days before the expiration date.

Done! Publish your website with a new address!

How to edit domain resource records

The domain resource records editing process depends on your domain name registrar. Also, you may need to use some additional services to manage the domain. Please contact your domain registrar to clarify this matter.

Namecheap (https://www.namecheap.com/)

Click Dashboard > select the needed domain > click Manage.

Click Advanced DNS > Add new record to add A and CNAME records.

GoDaddy (https://godaddy.com)

Open Domains > click the menu button and click Manage DNS.

Click Add to add A and CNAME records.

Internet.bs (https://internetbs.net/)

Select the needed domain and click DNS Management.

Click the corresponding buttons to add A and CNAME records.

Important!When adding CNAME record, make sure to have a dot at the end:
lb.bitrix24.site.

It can take up to 48 hours to apply changes to the DNS resource records.



If you get Your connection is not secure error

You can get Your connection is not secure error in some browsers. That means that your website doesn't have SSL certificate yet.

SSL certificate is issued and renewed automatically when connecting your own domain to the Bitrix24 Site, but it may take some time to do that. As a rule, it takes from 30 minutes to 3 hours after connecting your domain and depends on the workload of the Let's Encrypt certificate authority. After the certificate is ready, it will be connected to your site, and this warning will not be appearing.



If you get This domain already exists error

You may get this error message if you are trying to use the domain name that is already used in Bitrix24.Sites. 
Also, you can get this error message when you're trying to use the word bitrix in your own domain name. Just don't use this word and this error message will disappear.


Using CloudFlare DNS proxying

Bitrix24 Sites and Online Stores don't support domains that use CloudFlare DNS proxying.

You need to disable DNS proxying in your CloudFlare account. Gray icon in the Status column with the DNS only sign means that DNS proxying is disabled. The orange one with the Proxied sign means that it's enabled.

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