You can export call details to Excel in CRM > Add-ons > Telephony > Call details section.
Before exporting data, you can filter calls by date, employee, status, call type, etc.
Then just click the Export to Excel button.
In the exported .xls file you can view call details:
- Employee
- Account phone number
- Phone
- Call type
- Call duration
- Call date
- Cost
- Status
- Transcription cost
- Assessment
- CRM
- Comment
Check if export call details option is available on your plan. You can find all the information about Bitrix24 plans on the pricing page.