You can find telephony call details under Telephony > Call details.
Here you can access call statistics (call status, type, duration, connected CRM record, cost, assessment), recordings and logs (details column).
View calls logs
Call logs are technical and statistical data collected for the telephony calls performed at your account.
To open the call log, click the icon under the Details column:
Call logs are technical information about your calls that may be requested by our support team in case you have telephony issues of any kind.
Filter & Search
You can filter call details by various parameters:
- Call date
- Account phone number
- Call type
- Call recording
- Call duration
- CRM (connected CRM record)
Click the search bar to open the filter menu. Use Add Field option to add more fields to the filter widget:
Click the Settings gear button to access Apply for all users option - this option allows to save filter configuration for all account users.
Call recordings are available here as well. Click the Play button to play the recording or Download button to download the recording to your computer.
Export to Excel
You can use Export to Excel option located at the right corner above the call details list to export call details to Excel.