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Product import

Add many products at once to Bitrix24 using the Product import option. This is valuable for the initial product catalog load. Follow the steps described below.

Step 1. Prepare your import file

Form a product data file in CSV format. To make the process easier, download the file example from Bitrix24.

  1. Go to CRM > Inventory > Product catalog.

  2. Click the gear button and select Product import.

  3. Click Download next to the Import file example.

If your file contains several thousands of products, we recommend splitting it into smaller parts.

Here are some frequently asked questions about the product import file.

How to specify multiple field values?

If a product has several values in a multiple field, specify each value on a new line with the same ID.

How to fill the custom fields of Money type?

The values of the custom fields of Money type must be specified in ***|USD format.

How to import product images?

Specify a link to an image in the corresponding field. The URL must be direct and public (accessible from the outside). You can host the image on your server or a suitable image hosting service. Also, the link shouldn't contain any special symbols. For example,

Step 2. Import your file to Bitrix24

Once your file is ready, you can import it to Bitrix24.

  1. Go to CRM > Inventory > Product catalog.

  2. Click the gear button and select Product import.

  3. Choose the file you want to upload.

  4. Select the data file encoding (1) and the correct column separator (2). For the import file example, it's a comma.

    You can use the Auto-Detect (1) option, and Bitrix24 will select the correct data file encoding.
  5. After that, click Next and configure field mapping.

  6. At the bottom of the page, you will see the example of the import data.

  7. Click Next to start the import process.

  8. Wait until the end of the process, then click Ready.

Done! Products have been successfully imported.

We do not recommend using this method for regular synchronization with third-party services, as it may cause duplication of products in the catalog. Use it for the initial upload of the existing large catalog of products.
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