Restore deleted files

When deleting a file from My Drive, you will see two options to choose from:

  • Move to Recycle Bin (default)
  • Delete irreversibly

Files moved to the Recycle Bin can be restored by their owner or Bitrix24 account administrators.

Files deleted irreversibly cannot be restored. Please make sure you apply this option only for those files you won't definitely need anymore.

To do that, the file owner should open Bitrix24.Drive > My Drive > Recycle Bin.

If you are an account administrator, you can restore other users' files too. Open the user's profile > Drive > Recycle Bin.

On the Recycle Bin page, select files & click Restore:

Delete files from Company Drive

Company Drive shared files are protected from occasional deletion via user's local computer folders. For example, when a user deletes a shared file on his local computer Bitrix24 folder, this file stays accessible for other users with whom it has been shared. At the same time, the user who has deleted it from his/her computer won't have it in his/her local computer folder anymore (the file synchronization will stop for this particular user).

When you delete a shared file from Company Drive inside the web version of your Bitrix24, this file will be deleted for all users with whom it has been shared. When shared files are moved from Company Drive (web version) to the Recycle Bin, other users (with whom it has been shared) will lose access to this file.

Files can be stored in the Recycle Bin for 30 days. Then they are deleted irreversibly.

Read more in the article - Recycle bin in CRM and Bitrix24.Drive: files are stored for 30 days.
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