Restore deleted files

Author: Stacy Smith

Last update: July 15, 2024.

When deleting a file from My Drive, you have two options:

Move to Recycle Bin (default)
Delete irreversibly

Files moved to the Recycle Bin can be restored by their owner or Bitrix24 administrators.

Files deleted irreversibly cannot be restored. Use this option only for files you no longer need.

If you are the file owner, go to Drive > My Drive > Recycle Bin.

If you are an account administrator, you can restore other users' files too.

Open a user's profile.
Click Drive in the top menu.
Click Recycle Bin.

On the Recycle Bin page, you can do the following:

Restore a specific file: Open the Menu (☰) and select Restore.
Restore multiple files: Tick the files () and select Restore in the top menu.

Deleting files from Company Drive

Shared files in Company Drive are protected from accidental deletion via local computer folders. If a user deletes a shared file from their local Bitrix24 folder, it remains accessible to others but will no longer sync for the user who deleted it.

Deleting a shared file from Company Drive in the web version removes it for all users. Moving shared files to the Recycle Bin in the web version also removes access for all users.

Files can be stored in the Recycle Bin for 30 days. Then they are deleted irreversibly.
Recycle bin in CRM and Bitrix24 Drive: files are stored for 30 days

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