Bitrix24 is a multifunctional workspace for collaboration, where tasks, chats, calls, calendars, and other tools are interconnected. You don’t need to switch between different app. Everything you need for work is in one place.
Here are answers to frequently asked questions about Bitrix24 tools:
- General questions
- Collaboration
- CoPilot
- CRM
- Contact center
- Sites and online stores
- Automation
- Integrations
- Analytics
General questions
Answers to basic questions about working in Bitrix24: account login, settings, data security, and contacting support. These articles will help you quickly get familiar with Bitrix24 and organize efficient teamwork.
FAQ: General questions
FAQ: Security
FAQ: Bitrix24 Support
FAQ: Bitrix24 settings
FAQ: Log in to your Bitrix24 account
Troubleshoot Bitrix24 Messenger
Collaboration
Answers to questions about chats, the Feed, tasks, workgroups, calendars, Drive, webmail, and other tools. These will help you set up processes so that information isn’t lost and work remains transparent.
FAQ: Chats
FAQ: Feed
FAQ: Tasks in Bitrix24
FAQ: Workgroups and projects
FAQ: Collabs and extranet workgroups
FAQ: Calendars
FAQ: Bitrix24 Drive
FAQ: Webmail
CoPilot
Answers to questions about working with the AI assistant. It can help you write text, evaluate ideas, formulate thoughts, or highlight key points from long messages.
CRM
These articles provide answers to frequently asked questions about CRM and other customer management tools in Bitrix24. Learn how to merge CRM items, track link clicks in emails, export inventory, manage resources in online booking, and more.
FAQ: Mail in CRM
FAQ: Marketing
FAQ: Booking
Contact center
These articles answer questions about connecting messengers, social networks, and telephony to Bitrix24. Learn how to delete an open channel, troubleshoot issues with calls from rented numbers, and solve other common problems.
FAQ: Contact Center
Troubleshooting outbound calls
Sites and online stores
These articles answer frequently asked questions about creating sites and online stores in Bitrix24: how to change a domain, add SEO settings, connect payment systems, set up product discounts, and more.
FAQ: Bitrix24 Sites
FAQ: Connecting your own domain
Automation
Answers to questions about automation in Bitrix24: how to set up automation rules and workflows, available actions, and what to do if they don’t work as expected.
Troubleshooting workflows and automation rules
Integrations
Learn how to connect Bitrix24 to other services and use apps from the Market.
Analytics
Find answers to frequently asked questions about the BI Builder, CRM dashboards, and Sales Intelligence: how to connect data sources, set up dashboards, filters, and charts, and analyze sales and ad channel performance.
FAQ: BI analytics and BI Builder
