Main page


Lead Statuses

Lead progress through the CRM can be easily tracked with the lead statuses - Unassigned (for new leads with no responsible user assigned), Waiting for Details, Cannot Contact, In Progress, On Hold (when you need to take a pause with the lead), Restored, Converted (when you converted the lead to contact, company or deal) or Junk Lead (failed).

The status can be set during new lead creation, imported as field's value and changed when the lead progresses through the CRM:

You can edit existing statuses here - CRM > Settings > Start point > Statuses & Dropdowns > Lead Statuses. Here you can edit status name, change color, reorder statuses or add new ones.

If you'd like to analyze your Junk Leads - add more options to Junk Leads statuses - e.g. too expensive, poor quality, too complicated, etc.

When you get finished with the lead choose "complete lead" status to open lead handling menu. Now you can:
  • Generate new CRM items from your lead - e.g. contact, company, deal (in other words convert lead).
  • Mark lead as Junk: if you have additional statuses for Junk leads configured in CRM settings, here the system will suggest to choose failed lead status:
This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners