Multiple pipelines

If you are a Bitrix24 Start+, Standard, CRM+ or Professional plan user, you have access to multiple deal pipelines.

Why do you need multiple pipelines

Suppose you run a car dealership. You sell cars, parts, insurance, accept trade-ins, do repairs, etc.

The problem is that the sales process for new or used cars is totally different from selling parts or insurance. Setting up a test drive is an important stage for selling or leasing a car, but it's simply not applicable to insurance sales, which doesn't involve multiple sales stages. Even when you sell a single product, upselling and renewals are usually treated as different pipelines. 

That's why having multiple pipelines is so handy.

The number of available pipelines depends on your Bitrix24 plan:
  • Start+: 2 pipelines.
  • CRM+: 10 pipelines.
  • Standard: 10 pipelines.
  • Professional: unlimited.

Read more on the Cloud pricing page.

Add a new pipeline

The first deal pipeline is available by default: General. You cannot delete it and it will always be the first in the list.

To add a new pipeline, switch to the kanban view > click the General button > Sales funnels and tunnels.

Read more about the sales tunnels in the article - Sales tunnels.

Click the Add sales funnel button.

Specify the sales funnel name and go back to kanban.

You can switch between deal pipelines in kanban.

Configure a deal pipeline

You can configure the deal stages for each pipeline. Hover over the deal stage and click the pencil button.

Here you can edit the stage name, color, or delete it.

You can view how the sales funnel looks like. Go to the CRM section > Settings > Statuses and Dropdowns > pipeline name deal stages.

Also, you can edit the deal stage, delete it, or move it.

Edit a pipeline and change sorting

Go to the CRM section > Settings > Start point > Deal Pipelines.

You will see the list of all created pipelines. General (default) pipeline doesn't have sorting, will always be the first in the list, and you cannot delete it.

Click the actions button > Edit.

Here you can edit the pipeline's name and change it's sorting (the lesser number is displayed higher in the list).

To delete the pipeline, select the corresponding option.

You can delete the pipeline only if there are no deals in it.
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