Deal is the main goal of any business. It is one of the basic CRM elements: the process of selling a product or service to a customer.
Go to CRM > Deals. Select the view that you feel more comfortable to work with: List or Kanban.
The List view is a table. The main advantage of this view is that you can apply group actions to deals.
For example, you can change the responsible person for all deals.
The Kanban view is a workflow visualization tool. Here you can see all deals and their statuses to assess the sales situation.
A deal has a card that contains all the information related to the sales process: goods or services, amount, client data. The deal card can be customized for any type of activity: create the necessary fields and set up access to them, combine fields into blocks and set the desired card type.
When you work on a deal, you need to move it through certain stages.
You can also change the deal stage for several deals.
In Kanban, you can move deals between stages easily dragging the card.
When you have lots of deals in progress, it's easy to forget about a deal or a planned call.
Special counters will remind you about deals with overdue activities or without any planned activities.
The sales process can be automated with triggers, robots, or business processes. These tools can move deals to other stages, send emails and SMS to customers, set tasks and reminders to employees.
You can configure access permission to certain actions, such as editing or deleting, to stages and directions.
Other deal features
In real time, you can assess which products are selling better, which employees are meeting the plan and which customers are bringing in more money.
Deals can be converted into quotes or invoices.