Integration-related issues are predominantly associated with deployment and maintenance of self-hosted product version and can be successfully resolved by your system administrator.

• Network configuration
  

Ensure that your network administrator grants network access for REST applications. If you are using the Proactive protection module, whitelist the IP address 107.20.242.201 to allow in- and outbound requests to the Integrations server. Failure to do so may result in the unavailability of integration apps.

• SSL Certificate

Check if your SSL certificateSSL certificate is a digital signature of a website. It ensures encrypted connection between website visitors and the server. The certificate is also used to confirm website authenticity: any user can verify if a specific website truly belongs to a corresponding company. has an A-class rank. If it does not meet the requirements, contact your system administrator to update it. You could use SSL Server Test provided by SSL Labs project to monitor its current status.

• System updates

Download and install recommended system updates. Before proceeding, ensure that you have a backup of both the database and the product kernel and service area scripts. Perform the update when the server load is minimal.

• System Check

Run a full system check to identify and fix any website issues that may affect the functioning of REST applications. Go to Settings - Tools - System check - Configuration Check - Start test button. Follow the troubleshooting recommendations if any issues are detected.

• Security policies

If you have a strict security policy regarding network access in your self-hosted account, follow the recommendations described in the Bitrix24 Applications course. Additionally, make sure to whitelist the domain integration.bitrix.info in the firewall settings if you use one. This will ensure the smooth operation of Bitrix24 integration apps.

• Browser settings & extensions

Disable all browser extensions, adblockers, and web-antiviruses (at least for account-related web pages) as they may block the frames required for the app to function correctly.

• Incognito test & switching to another browser

Perform a test in incognito mode of your browser. Additionally, try using a browser with an alternate kernel (e.g., Mozilla Firefox or Safari if you are using a Chromium-based browser, and vice versa).

• Reinstallation

If none of the above options help, uninstall the app with marking the checkbox for purging application settings and reinstall it from the Market to ensure that you have the latest version of the app set up for your account.

If the issue persists, please reach out to our support team for further assistance.

Integration apps in the cloud version work from a dedicated server and use frames. They also work from the "outside" using OAuth authorization to access the REST API. 

If you encounter issues such as a 502 status error, a blank page, overall slowness, or timeout-related problems, follow these steps:

• Browser settings

Clear your browser cache and update your browser to the latest version available.

• Connectivity issues

Check your internet connection and ensure that you are not in a local network that is unavailable from the web.

• Web extensions

Disable all browser extensions, adblockers, and web-antiviruses (at least for account-related web pages) as they may block the frames required for the app to function correctly.

• Incognito test & switching to another browser

Perform a test in incognito mode of your browser. Additionally, try using a browser with an alternate kernel (e.g., Mozilla Firefox or Safari if you are using a Chromium-based browser, and vice versa).

• Reinstallation

If none of the above options help, uninstall the app with marking the checkbox for purging application settings and reinstall it from the Market to ensure that you have the latest version of the app set up for your account.

If the issue persists, please reach out to our support team for further assistance.