Bitrix24 Helpdesk

Bitrix24 has a new interface. The images in the articles might differ from the current account design. We will update them soon.

FAQ: Outgoing calls

This article answers common questions about making outgoing calls with Bitrix24 telephony.

Here's what you'll learn:


How to set a default number for outgoing calls

  1. Go to CRM.
  2. Click Add-ons.
  3. Select Telephony.
  4. Click the Configure telephony block.
  5. Select Telephony settings.
  6. Set the default number for outgoing calls.

General Telephony settings


What numbers can be used for outgoing calls

For outgoing calls, use rented numbers with area codes listed here. Alternatively, connect your SIP PBX using REST API or the SIP connector.

The following numbers can't be used for outgoing calls:

  • Toll-free numbers
  • Satellite networks numbers
  • Numbers with IVR (voice menu)

How to assign different numbers for outgoing calls to different employees

To assign different phone numbers for employees to call clients:

  1. Go to CRM.
  2. Click Add-ons.
  3. Select Telephony.
  4. Click the Configure telephony block.
  5. Select Telephony users.
  6. Click the Menu (☰) next to a user in the list and select Configure.
  7. Specify a number for outgoing calls and click Save.

Specify a number for outgoing calls for a user


Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Get your Bitrix24 set up by local professionals
FIND BITRIX24 PARTNER NEAR ME
implementation_helper_man
Go to Bitrix24
Don't have an account? Create for free
Related articles
Blacklist: How to manage unwanted calls Configure your voice menu (IVR) in Bitrix24 Troubleshooting outbound calls Call interception General Telephony settings Configure telephony to answer calls in mobile CRM Configure queue groups Calls to extension numbers Convert Text to Speech in Bitrix24 Telephony users: General settings
Recently viewed articles
Set up UTM parameters for Google and Facebook Ads