Bitrix24Care

FAQ: Outgoing calls

This article answers common questions about making outgoing calls with Bitrix24 telephony.

Here's what you'll learn:


How to set a default number for outgoing calls

  1. Go to CRM.
  2. Click Add-ons.
  3. Select Telephony.
  4. Click the Configure telephony block.
  5. Select Telephony settings.
  6. Set the default number for outgoing calls.

General Telephony settings


What numbers can be used for outgoing calls

For outgoing calls, use rented numbers with area codes listed here. Alternatively, connect your SIP PBX using REST API or the SIP connector.

The following numbers can't be used for outgoing calls:

  • Toll-free numbers
  • Satellite networks numbers
  • Numbers with IVR (voice menu)

How to assign different numbers for outgoing calls to different employees

To assign different phone numbers for employees to call clients:

  1. Go to CRM.
  2. Click Add-ons.
  3. Select Telephony.
  4. Click the Configure telephony block.
  5. Select Telephony users.
  6. Click the Menu (☰) next to a user in the list and select Configure.
  7. Specify a number for outgoing calls and click Save.

Specify a number for outgoing calls for a user


Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free
Related articles
Telephony users: General settings Call interception Specify a number for outgoing calls for a user Configure access permissions to Telephony Blacklist: How to manage unwanted calls Calls to extension numbers Configure telephony to answer calls in mobile CRM General Telephony settings Convert Text to Speech in Bitrix24 Troubleshooting outbound calls