CoPilot supports up to 600 requests per hour across all users in your Bitrix24 account. This limit helps keep the system stable. It applies to all plans, including both Cloud and On-Premise versions.

When you send a request, CoPilot checks how many requests were made in the past hour. If your account has already reached 600 requests, you won’t be able to send new ones until slots become available.

Each request uses one slot for one hour. After that, the slot is released and becomes available again.

Example:

• You send your first request at 10:00 AM.
• By 10:59 AM, your account reaches 600 requests. The limit is reached.
• At 11:00 AM, one slot becomes available. You can send one new request.
• After that, slots continue to free up gradually, one hour after each request was made.

Plan your usage to avoid hitting the limit and to keep CoPilot available when you need it.