Log In
Your Bitrix24
Authorize to enter
your company's Bitrix24.
Log In




If you constantly get inbound calls from the same number, you can block this number by adding it to the blacklist. Click Telephony > Connection > Configure telephony > Blacklist.

There are two ways to add numbers to the blacklist:

  • Automatic

    Click the cogwheel button > activate Auto block phone numbers outside office hours option:

    Configure Number of calls and Time period (in minutes) between them, and Bitrix24 will automatically add the numbers meeting these requirements to the blacklist. Don't forget to record a message for the off-hours calls processing in Working hours section of Number settings.

    The administrator is notified when a number is added to the blacklist.

  • Manually

    You can also add numbers to the blacklist manually.

    Just click Add to list button and specify numbers you want to block.

    Calls from the numbers added to the blacklist will be declined and will be displayed in the Call Details section.

How to remove the number from the blacklist

Click the actions button next to the phone number in the Blacklist > click Delete to remove the number from the Blacklist.

This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners