Introducing the main features of this release:

• Bitrix24 Collabs: Keep all business communications with external teams and customers in one place, with essential tools always at hand: chat, video calls, files, tasks, and shared calendar. It's easy to bring all members together and collaborate securely.

• CoPilot in Flows: Use AI assistant to analyze your flows and identify reasons for decreased efficiency. CoPilot helps supervisors organize work within a flow, finds problem areas, and gives specific recommendations for solutions.

• AI Speech analytics and Sales scripts in CRM: Use ready-made scripts or create your own. CoPilot will analyze your agents' customer calls, compare them to scripts, and provide improvement tips.

• CoPilot in the product catalog: Generate a compelling product description in a couple of clicks. This helps customers see key product features in your online store and make faster purchase decisions.

• CoPilot role library: Create custom CoPilot roles and share them with colleagues.

• Bitrix24 Messenger: Use one app to communicate with colleagues and solve work issues. The app includes all tools for fast and convenient communication: chats, channels, and video calls.

• Company structure: Build teamwork by showing how the company is organized and who holds major roles: supervisors, deputy supervisors, and employees. Configure access permissions to control who can view and modify company structure.

• Flows: Added a new way to distribute tasks. Employees can now pick new tasks from the flow to assign to themselves.

• BI Builder: Added external connectors to advertising platforms. Create custom datasets from CSV files in BI Builder.

• Bitrix24 Booking: Automate resource booking with our new tool. Monitor employee workload, fill every slot in your calendar, and keep clients notified.

Bitrix24 Collabs

Collab is a co-working space to collaborate with external teams and customers. It provides all the essential tools, so there's no need to switch between different apps. You can:

• Invite external contractors, customers, and employees
• Discuss work-related issues in the collab chat
• Share files
• Create and assign tasks
• Plan and hold meetings

Collabs: Getting started
Create a collab
Configure collab settings
Configure access permissions to a collab
Invite employees or guests to a collab
Join a collab as a guest
Work with collab tasks
Manage collab files
Use a collab chat
Work in a collab calendar
Sign an electronic document in a collab

CoPilot in Flows

CoPilot, your AI assistant, is now in Bitrix24 Flows. It can analyze flows, find out why efficiency is down, and suggest ways to improve.

If flow efficiency drops below 80%, CoPilot gives tips to boost it. If efficiency is high, CoPilot highlights what helped the team reach that level.
CoPilot in Flows

AI Speech analytics and Sales scripts in CRM

Bitrix24 now offers new CoPilot features in CRM: AI Speech analytics and Sales scripts. With CoPilot, you can analyze your agents' customer calls, compare them to scripts, and get improvement tips.

CRM has ready-made sales scripts for various situations, such as talking to new customers, handling complaints, presenting new products, and more. Use these scripts or create your own to quickly train your agents and improve service quality.
AI Speech analytics and Sales scripts in CRM

CoPilot in the product catalog

CoPilot, your AI-powered personal assistant, is now available in the product form. Use it to create descriptions and highlight product benefits. Help your online store customers see key product features and make faster purchase decisions.
CoPilot in the product form

CoPilot role library

Now you can create your own roles for CoPilot and share them with colleagues. Add roles for different areas like architect, designer, career coach, editor, and more.

Access the role library from any tool where CoPilot is available. Each employee can view their own roles and those shared by colleagues.
Role library: create new roles for CoPilot

Bitrix24 Messenger

Messenger is a unified space for company communication. Chats, channels, video calls, and CoPilot are always at hand.

Easily create a chat or channel for the entire department; necessary employees are added automatically, and dismissed ones lose access to Bitrix24.

Create tasks and meetings in chats from specific messages or independently. Cross-communication gives employees quick access to desired items and easy switching between chat and task.
Bitrix24 M1 chat
Create and configure Bitrix24 Channels

Bitrix24 Messenger for Windows, Mac and Linux is a single application for company communication. Chats, video calls, CoPilot, and other Bitrix24 tools are available in the app. Use one app to connect with colleagues and solve work issues. Companies of any size can use Bitrix24 Messenger.
Bitrix24 Messenger app

Company structure

Company structure is a diagram showing departments and their connections. Major roles like supervisors, deputy supervisors, and employees are highlighted in each department. You can see what each department does and who works there.
Company structure: new interface and features
Access permissions to the company structure
Create and change departments in the company structure

Flows

Flows now offer a new way to distribute tasks: Self-assign tasks. Users can pick pending tasks once they complete their current ones.
Create a flow

BI Builder

BI Builder is an analytical tool for storing and working with data from various sources. As a part of the release, we added the ability to create datasets from CSV files and connect ad accounts.
BI Builder: Analytics hub

Create a dataset from a CSV file. A dataset is a collection of data used for creating dashboards. Import your sales data file into BI Builder to add your own dataset. From there, create charts to see which products sold the most and track monthly sales trends.
Create a dataset from a CSV file in BI Builder
Configure data formats and types for CSV file import

Connect ad accounts like Facebook Ads and Google Ads. BI Builder now helps you discover which ads bring more traffic. Information is automatically collected into datasets: ad data sources and ad cost statistics. Using this data, you can create a report to evaluate the payback and effectiveness of your ad campaigns.
BI Builder: how to use ad account data

Bitrix24 Booking

Bitrix24 Booking is a new tool that allows you and your customers to book appointments with specialists or rent vehicles and equipment. It's perfect for companies in various service sectors and helps automate booking: monitor employee workload, keep clients notified, and save data in CRM.
Booking: Getting started

Updates in articles

In this release, we've introduced a lot of new tools and interface changes. To keep you informed of all the changes, see these updated articles:

• Automation rules and triggers in CRM: Task management
• Getting started with BI Builder
• Bitrix24 Sync