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Subscription section

In the Subscription section, you can find all the information about your current subscription, purchase history, and plans comparison table.

My Bitrix24 Plan

In this section, you can view your current Bitrix24 subscription plan, the date when your subscription expires, the information about the maximum number of users available and the current number of users, the information about the cloud storage space, your telephony balance, the number of emails you can send this month.


Here you can view all the available plans, compare their features, and buy a new subscription.

Read more in the article - Upgrades and Downgrades.

Customization request

Complete the form and submit an implementation/customization request to Bitrix24 Partners.


If you have an active commercial plan subscription, you can submit your inquiry to the Bitrix24 Support.

Also, here you can activate the partner support.

You can have only one active support at the same moment - Bitrix24 or partner.

Business Tools

Here you can select users who will have access to business tools.

The number of users that can use business tools depends on your plan.

Purchase History

If you've purchased a commercial subscription (and/or Telephony credits) inside your Bitrix24 account, you can find your invoice in PDF here in this section.

Read more in the article - Invoices & Payment Confirmations.

Billing Info

Go to this section if you want to update your billing info.

Read more in the article - Update Billing Info.

Limitations when downgrading from a paid plan to a free one

If your files' total size exceeds Bitrix24 Drive Free plan space limitation, all data will be available only for viewing and deleting. You won't be able to upload new files, add tasks, add information to the CRM, send messages, but you will be able to delete them. You'll need to delete some files, messages, etc. to recover the full access.

If you've connected your own domain, it'll be disconnected.

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