Bitrix24 Helpdesk

Bitrix24 has a new interface. The images in the articles might differ from the current account design. We will update them soon.

Knowledge base

Knowledge bases help you store important information for employees, such as regulations, work schedules, or report forms. Use it to collect, organize, and share data that simplifies the training of employees.

Creating a knowledge base in Bitrix24 is as easy as creating a Bitrix24 site. All you need to do is select a knowledge base template and edit its blocks, and add videos and images. Pages and categories can be created on the main menu page.

Go to Employees and open the Knowledge base tab to view the existing knowledge bases or create a new one.
Company knowledge bases

Instruct your employees to create a knowledge base for each department to keep all the essential information in one place.

The number of company knowledge bases you can create depends on your plan.

Also, you can add a knowledge base to a workgroup or project. Use it to draw up the rules of communication between its members or add report templates to describe the results of the project.
Workgroup (project) knowledge bases

There is a counter of views in any knowledge base. It displays the number of unique page visitors in the knowledge base. If an employee has opened the same page three times, the counter will include only the first visit.


Recommended articles:
Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Get your Bitrix24 set up by local professionals
FIND BITRIX24 PARTNER NEAR ME
implementation_helper_man
Go to Bitrix24
Don't have an account? Create for free
Related articles
Transfer knowledge bases Add a knowledge base to a section Workgroup (project) knowledge base Delete a knowledge base Workgroup knowledge base: Access permissions Build a knowledge base structure Company knowledge base: Access permissions Filling a knowledge base Company knowledge base Add a file from Bitrix24 Drive to Knowledge base
Recently viewed articles
Recommended browser for video calls Create and send an estimate Payment system integrations in Bitrix24 Modifiers in document templates Working with tasks Custom fields in CRM analytical reports Uninstall Bitrix24 Market apps Technical requirements for video calls